Meet your AI powered Customer Support Analyst

Sondar decodes mountains of customer support tickets
into clear, actionable insights in real time.
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Category leading CX teams use Sondar to...

Automate tedious manual tagging and analysis

Sondar streamlines customer support by automating the tagging and analysis of tickets, enhancing efficiency. This also eliminates the challenge of manually maintaining a relevant and up-to-date set of tags.

Identifying emerging customer issues quickly

Spot issues early and solve them right away to ensure small problems don't turn into big ones. Minimize the impact on your customers and your teams.

Uncover detailed insights for continuous improvement

Sondar tags feedback for you with topics and sentiment. It also quantifies how many times each topic appears in your data, empowering you to make data-driven decisions.

Measuring performance and ROI of CX initiatives

Measuring the performance and ROI of Customer Experience initiatives is challenging. Sondar turns qualitative feedback into actionable data that clearly demonstrates the impact of these initiatives on customer satisfaction and business outcomes.
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How Sondar Works

Get clear, actionable insights from your support conversations in just 3 simple steps.

1. Connect your Support Desk

Connecting your support desk with Sondar is a breeze. We offer one click integrations with leading providers so you can start syncing your customer feedback without missing a beat.
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2. Personalize Your analysis

Sondar AI analysis your data and labels customer conversations with topics specific to your business. No manual labelling or training required.
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3. Uncover Actionable Intelligence

Get clear, actionable insights like emerging issues or detailed insights for product, service and process improvements. And the best part? It's all real-time, so you're always up to date with what your users are saying.
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Key Benefits

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Integrations

Stop fighting fires. Prevent them from starting instead

New issues can arise for a variety of reasons, such as a bug in the latest software update or a change in suppliers. Sondar's AI analyzes customer conversations in real-time, identifying emerging issues early on. This capability enables you to be proactive in your approach. By understanding the nuances of customer interactions as they happen, you're equipped to address problems before they escalate, ensuring a smoother experience for your users and maintaining trust in your brand.
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Integrations

Uncover detailed insights for continuous improvement

Relying tags for customer feedback analysis often leads to a superficial understanding of user experiences, missing the deeper, actionable insights needed for continuous improvement. In contrast, Sondar's AI-driven approach goes beyond surface-level analysis, delving into the nuances of customer conversations. This method uncovers the underlying reasons behind user feedback, allowing businesses to make informed decisions on product enhancements and customer service improvements.
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Integrations

Demonstrate performance and ROI of CX initiatives

Sondar analyzes customer conversations in real time and turns qualitative feedback into quantitative data. Doing so enables Customer Experience (CX) leaders to quantify the performance and ROI of their CX initiatives. Sondar surfaces data that showcases the impact of specific actions on customer satisfaction and loyalty. Such insights empower CX leaders to not only justify investments in customer experience but also to refine their strategies for maximum effectiveness. With Sondar, decisions are data-driven, enabling a clear demonstration of how CX initiatives contribute to the bottom line.
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Integrations

Unlock customer insights from all your customer facing platforms

Automate your customer feedback processing & analysis with dozens of one-click integrations.
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Intercom

Harness the power of the Intercom integration to effortlessly decode themes and trends from every conversation, transforming your Intercom chats into actionable insights with ease.
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Zendesk

Leverage the Zendesk integration to effortlessly discover themes and insights from every customer interaction, turning Zendesk tickets into a goldmine of actionable insights.
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Hubspot

Elevate your HubSpot experience with the Sondar integration, seamlessly extracting themes and trends from every customer interaction, and converting your HubSpot communications into actionable insights.
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Helpscout

Unlock the full potential of customer feedback with the Help Scout integration, effortlessly distilling themes and trends from each interaction, and transforming Help Scout conversations into actionable insights.
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Freskdesk

Maximize the impact of every customer interaction with the Freshdesk integration, effortlessly uncovering themes and trends, and turning Freshdesk tickets into a treasure trove of actionable insights.
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Zoho Desk

Transform your Zoho Desk interactions into powerful insights with the Zoho integration, effortlessly identifying themes and trends from each ticket, and turning your customer feedback into actionable intelligence.
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Zapier

Use the Zapier integration to effortlessly connect Sondar to dozens of support desks, transforming data from multiple sources into actionable insights with ease.

As the CMO of CoinJar, I'm always on the lookout for tools that can sharpen our competitive edge and deepen our understanding of customer needs. Sondar has been a game changer to how we improve our mobile apps. With Sondar's AI-powered platform, our customer feedback are analyzed continuously, providing us with real-time insights into the latest trends and user needs. This has not only enhanced our decision-making process but also allowed us to stay one step ahead in the fast-paced crypto market. I highly recommend Sondar to any business that's serious about leveraging customer feedback to its fullest potential.

Dominic Gluchowski
CMO

Try Sondar with your Data

Turn mountains customer feedback into clear, actionable insights.

Reserve My Spot
Learn more about the company and the team behind it.