Resource Hub

• Finding Your Unicorn: How to Recruit Niche UX Research Participants for B2B SaaS

  7/3/2025

• Qualify the Right Participants: A Guide to Better Screener Questions

  7/2/2025

• How Affirm ascended to market dominance using NPS feedback

  3/5/2025

• How to Choose the Best NPS Software: A Step-by-Step Guide

  3/4/2025

• A Lightweight Product Discovery Template For Agile Product Teams

  11/20/2024

• 7 Product Discovery Frameworks Every Product Manager Should Know

  11/19/2024

• Product Discovery 101: A Step-by-Step Guide for Product Teams

  11/19/2024

• Ditching Gut Instinct for Data: My Path to Digital Product Discovery

  10/16/2024

• 5 Proven Digital Product Discovery Frameworks To Unlock Innovation

  10/9/2024

• Top 3 tips for dealing with negative customer feedback

  9/24/2024

• The Complete Guide to Customizing Zendesk CSAT Surveys for Maximum Engagement

  9/11/2024

• Best Metrics to Track for Amazing Customer Service in 2025

  8/29/2024

• Top 10 Feature Request Management Tools in 2025

  7/23/2024

• How AI is transforming CX data analysis: Innovations you need to know

  7/9/2024

• Beyond the numbers: When a High NPS Isn’t What It Seems

  6/12/2024

• Coles Employs Generative AI to Analyze 40,000 Customer Comments Weekly

  4/15/2024

• Streaming Showdown: Unpacking Australia's Free TV Apps Through the Lens of App Store Reviews

  3/12/2024

• Best Voice of Customer (VoC) Training Courses in 2025

  2/27/2024

• Simple Steps to Calculate How Specific Issues Affect Your NPS

  2/10/2024