Turn Customer Feedback Into Your Superpower.

Sondar is the easiest way to collect, understand and take action on customer feedback. Launch NPS, CSAT or CES surveys in minutes!
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You are in good company

Sondar has transformed Coinjar’s approach to customer experience. We receive alerts when customers raise concerns, enabling us to address them promptly before they escalate.

Dominic Gluchowski
CMO

🙌 Everything You Need For Turning
Feedback Into Action.

Delightful surveys with high response rates

Improve response rates with highly engaging and customizable NPS, CES & CSAT surveys that plug right into your existing tech stack.

Capture feedback throughout the entire customer journey

Measure satisfaction & collect crucial feedback at crucial moments of the user journey with event-triggered emails.

Unlock deeper insights from every customer response

Don't settle for vague, non specific responses. Sondar's AI Researcher asks contextually relevant follow-up questions, digging deeper into each response to reveal actionable insights that drive real change.

Address concerns early to avoid issues escalating into problems

Route negative feedback to the right people so they can take immediate action.

Turn supporters into advocates

When a customer leaves a positive response, prompt them to leave a online review. Warning, may increase your reviews by 300%!

Visualize & segment feedback to reveal actionable insights

Get real-time snapshots of your NPS, CSAT, and CES scores. Track these essential metrics over time to uncover valuable trends and insights.

Pinpoint the exact drivers of customer satisfaction

Don't let the daunting task of spotting insights from customer comments slow you down. Sondar's AI Analyst streamlines this process, delivering unbiased, actionable insights that uncover what's really driving changes in your CX scores.

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