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AI powered CSAT Surveys for Zendesk

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Sondar Zendesk

Unlock More Relevant Feedback with Customizable Surveys For Zendesk 🙌

Zendesk lets you capture simple 👍 or 👎 feedback on resolved tickets. While this is a great starting point, for teams seeking a more comprehensive and nuanced understanding of customer sentiment, Sondar is a must-have integration.

Zendesk CX surveys

Add CSAT, CES, NPS surveys to resolved ticket emails

  • ✅ Easily add surveys to Zendesk workflows.
  • ✅ Setup takes less than 5 mins, No-Code required.
  • ✅ Plugs right into Zendesk's Event-triggered or Time-based workflows.
  • ✅ Surveys are part of emails you already send, not in separate ones.
Zendesk CX surveys

AI that unlocks actionable insights

Don't settle for vague responses. Sondar's AI Researcher asks relevant follow-up questions to uncover actionable insights that drive real change.

Zendesk CX surveys

Style surveys to match your brand

  • ✅ Match the look and feel of your brand.
  • ✅ Branded surveys increase trust and response rates.
  • ✅ Support for Multiple brands with the same account.
multi_question_surveys

Customize surveys for more relevant feedback

  • ✅ Ask specific questions with multi-question surveys.
  • ✅ Quantitative & Qualitative question types.
multi_question_surveys

Turn supporters into advocates

  • ✅ When a customer leaves a positive response, prompt them to leave a online review.
  • ✅ Route negative feedback to the right people to have them resolved quickly and prevent issues from escalating.

🥊 Head to Head 💥

Sondar.Ai

  • ✅ CSAT, CES, NPS or 5 star surveys.
  • ✅ Choose between 2, 3, 4, or 5-scale CSAT.
  • ✅ Stylish surveys that are fun and engaging.
  • ✅ AI researcher asks engaging follow up questions for deeper insights.
  • ✅ Single repository for feedback from Zendesk and other tools.
  • ✅ Multi-question surveys with conditional logic.
  • ✅ Auto prompt for 5 star online reviews.

Zendesk (Default)

  • ⚠️ Limited to CSAT surveys only.
  • ⚠️ NPS, CES surveys require an add-on.
  • ⚠️ Only 90 days of reports are stored.
  • ⚠️ Old school look & feel.
  • ⚠️ Limited style & branding options.
  • ⚠️ Not available on all plans (Growth & up only).
"Sondar has transformed Coinjar's approach to customer experience. We receive alerts when customers raise concerns, enabling us to address them promptly before they escalate."
Dominic Gluchowski
CMO
Coinjar

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